Refund and Returns Policy
Overview
This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through our website. By placing an order with us, you acknowledge and agree to comply with this policy.
Return Eligibility
Timeframe
We accept returns within 30 days from the date of delivery. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Items marked as final sale
Return Process
Initiating a Return
To initiate a return, please contact our customer service team at [email protected] or +1 (919) 775-5406. You will need to provide your order number and reason for return.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Processing Time
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days, and a credit will automatically be applied to your original payment method.
Partial Refunds
Partial refunds may be granted in the following circumstances:
- Item returned with signs of use or damage
- Missing parts or accessories
- Items not in original condition
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected] with your order details.
Contact Information
For any questions regarding this policy or to initiate a return, please contact us:
- Email: [email protected]
- Phone: +1 (919) 775-5406
- Address: 3213 South Adams Street, Raleigh, North Carolina 27640, United States
Policy Updates
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website at https://www.weloro.store. Continued use of our services after changes constitute acceptance of the modified policy.